Long Rant About Mediacom
Warning Long Rant Below
So yesterday I was waiting for my husband to call me on his way home from work so I could put dinner in the oven. He called and we were not able to hear each other. I tried to get on the internet to see if Vonage was having problems but not able to get on the internet. Well he finally made it home. I told him that the phone was ringing funny and I could not get on the internet. After dinner he proceeds to try to fix our problem. He spent 1 1/2 trying on his own trying to figure out what is going on. It was not on our end so he called Mediacom which is our cable provider and was told by customer service that someone from our home had requested to turn off the internet. After holding for 20 minutes and nothing he decides to call back. Person number 2 that he speaks to tells him that it appears as if your wife walked into the Chillicothe office and made the request. I would not have gone to an office that was over 1-2 hr drive one way to cancel my service when there is a local office less than 15 minutes from me. So 2 phone calls and over 1 hour on the phone he gets us back up and running. Mind you he has just worked a 12 hr shift and has to be up early for a 6 am flight this morning. Well at this point I am so pissed I am ready to rip someone a new one. He actually had to calm me down and keep me from making another phone call so I decided they should credit me for my inconvience and downtime. Not only are they taking down my internet but my phone line goes as well. Last night at around 10:30 we are back up and running. Today I call to lodge a complaint for my inconvience and then around 1 or so this afternoon I get a call from the install dept confirming my appointment for high speed install tomorrow. I proceed to tell the individual that is incorrect I already have high speed and do not need an appointment so she cancels well guess what they turn the internet off yet again so I call back and get put on hold. I finally get through to tech support and not only do I have my connection back but they are crediting me for 2 days plus discounting my service. When tech support was helping me the guy says I would be a lot more pissed off than you are you seem to be pretty calm. I just started laughing and said I was well beyond pissed off when my internet was turned off for the second time in less than 24 hrs. I spoke with 3 different people and spent about 30 minutes on the phone. I asked if there was anyway to prevent this from happening again so I was told a supervisor would call me back and he did. I also asked if they are not supposed to confirm all the information on the account before disconnecting to make sure it is the right account. Up until last night I was actually a satisfied customer. Now I am just a really pissed off customer.
So yesterday I was waiting for my husband to call me on his way home from work so I could put dinner in the oven. He called and we were not able to hear each other. I tried to get on the internet to see if Vonage was having problems but not able to get on the internet. Well he finally made it home. I told him that the phone was ringing funny and I could not get on the internet. After dinner he proceeds to try to fix our problem. He spent 1 1/2 trying on his own trying to figure out what is going on. It was not on our end so he called Mediacom which is our cable provider and was told by customer service that someone from our home had requested to turn off the internet. After holding for 20 minutes and nothing he decides to call back. Person number 2 that he speaks to tells him that it appears as if your wife walked into the Chillicothe office and made the request. I would not have gone to an office that was over 1-2 hr drive one way to cancel my service when there is a local office less than 15 minutes from me. So 2 phone calls and over 1 hour on the phone he gets us back up and running. Mind you he has just worked a 12 hr shift and has to be up early for a 6 am flight this morning. Well at this point I am so pissed I am ready to rip someone a new one. He actually had to calm me down and keep me from making another phone call so I decided they should credit me for my inconvience and downtime. Not only are they taking down my internet but my phone line goes as well. Last night at around 10:30 we are back up and running. Today I call to lodge a complaint for my inconvience and then around 1 or so this afternoon I get a call from the install dept confirming my appointment for high speed install tomorrow. I proceed to tell the individual that is incorrect I already have high speed and do not need an appointment so she cancels well guess what they turn the internet off yet again so I call back and get put on hold. I finally get through to tech support and not only do I have my connection back but they are crediting me for 2 days plus discounting my service. When tech support was helping me the guy says I would be a lot more pissed off than you are you seem to be pretty calm. I just started laughing and said I was well beyond pissed off when my internet was turned off for the second time in less than 24 hrs. I spoke with 3 different people and spent about 30 minutes on the phone. I asked if there was anyway to prevent this from happening again so I was told a supervisor would call me back and he did. I also asked if they are not supposed to confirm all the information on the account before disconnecting to make sure it is the right account. Up until last night I was actually a satisfied customer. Now I am just a really pissed off customer.
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